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General conditions

Terms and Conditions vistadeco.com webshop

 

Who are we?

Vistadeco is a website specialized in distributing products current consumption and strive to provide it at the best price.

 

1. Acceptance of Terms

The customer acknowledges, at the time of ordering, the special conditions of sale set out below and expressly accept them without reservation.

 

These general conditions of sale govern the contractual relationship between vistadeco.com and client, both parties accepting them without reservation. These terms and conditions shall prevail over all other conditions contained in any other document, unless prior express written consent.

 

2. Products

The photographs illustrating the products are not in the contract. If errors are introduced in any case, the responsibility can not be engaged vistadeco.com

 

2.1 Price

The prices of our products are in euro VAT included all taxes fees and shipping ( see shipping page ).

 

All orders are payable in euro. (Or in a different currency accepted by PayPal). The price charged to the customer is the price indicated on the order confirmation sent by vistadeco.com price.

 

In case of refusal of a payment center, the order will be automatically canceled and the customer notified by email. Moreover, vistadeco.com reserves the right to refuse any order from a customer with whom there is a dispute.vistadeco.com may change its prices at any time and without notice.

 

The customer agrees to pay the purchase price in effect at the time of entry of the order.

 

      2.2 Method of Payment

We offer three ways to pay for your purchases.

> By check: Payment by check or Postal euro. The check should be made payable to the order of Vistadeco Vigreux Manual

> By Credit Card

> Bank transfer

(For more information, see our page on secure payments .)

 

For payments by credit card:

 

Your purchase vistadeco.com offers you the opportunity to participate in Operation "test site - premium website" organized by FIA-NET SA 

Through two satisfaction questionnaires whose purpose is to measure the quality of service that was provided throughout your act of purchase, you can send us your personal experience and to share with the online community FIA-NET on the site. 

These questionnaires may be sent by FIA-NET vistadeco.com or via e-mail or via the appearance of a pop-up following your purchase. 

The information collected in these two questionnaires are subject to automated processing of data the FIA-NET SA 

Partial response or lack of response to one or both questionnaires will have no impact on the progress of your order and its treatment. 

FIA-NET SA and vistadeco.com are the recipients of personal data collected in the questionnaires. 

Non-personal data will be used by FIA-NET in accordance with regulations and in particular those relating to the protection of personal data. 

Accordance with the Data Protection Act of 6 January 1978, at any time, a right of access, rectification and opposition to all of your personal data by writing a letter, with proof of your identity, to: 

FIA-NET Service Informatique et Libertés 
Treatment N ° 896150 
39, rue Saint-Lazare - 75009 Paris 
PARIS.

 

Analysis for System Commands:

"The information in connection with your order are subject to automated processing of data the FIA-NET SA This automated processing of data intended to define a level of analysis of a transaction and to fight against fraud credit card.


FIA-NET SA and the dealer from whom you are buying are the recipients of the data related to your order. Non-transmission of data related to your order prevents the execution and analysis of your transaction.


The occurrence of an unpaid invoices due to fraudulent use of a credit card, the coordinates in connection with your order to this payment in a payment incident file implemented by FIA-NET SA Any false declarations or anomalies may also be a specific treatment.


Accordance with the Data Protection Act of 6 January 1978, at any time, a right of access, rectification and opposition to all of your personal data by writing a letter, with proof of your identity, FIA-NET - Service Informatique et Libertés - Treatments No. 773061 and No. 1080905 to 39, rue Saint-Lazare, 75009 PARIS. "

 

Bill:

A paper bill can be attached to your package for this it suffices to apply specifically, an invoice is also available in your area. In all cases, please keep it carefully (in paper or electronic form), you will be asked to activate the product warranty purchased if required.

 

Think about the environment, ask for an invoice by email, it's greener thank you.


For any problem thank you contact us by email or phone, it can immediately deal with any problems: customers [at] vistadeco.com or (+33) 05.62.29.43.65


For the implementation of the guarantee thank you kindly return the item to our address with a copy of your invoice for repair or exchange.

 

3. Delivery Order

      3.1 Registration of the order

The automatic registration systems are considered as proof of the nature, content and date of the order. vistadeco.com confirms the acceptance of the customer's order to the email address he has given. The sale will be concluded only after the confirmation of the order.

 

The information given by the buyer when the order engages this: if error in the delivery address, the seller can not be held responsible for the impossibility in which he could deliver Product.

 

Your order will be supported upon validation and your package will be shipped after receipt of your payment.

- In the case of payment by check, the date of validation of the order corresponds to the date of receipt of the check.

- In the case of payment by credit card, the date of validation of the order is the date of receipt of payment on our bank account.

All our products are protected before being packed in cartons of shipments that are recycled with a suitable protection system (bubble wrap, or any system that allows goods to be properly protected).

 

Stocks are managed in real time, a product sold is a product in stock on our premises.

 

WARNING: No package from the Saturday, Sunday and public holidays (exceptions). The information are quoted in working days (Monday to Friday).

 

INFORMATION: In case of closure of the company to annual leave (holidays or small strikes of all kinds)

The closing time will be displayed on the home page. Orders will be processed as soon reopen the business. Timely preparation and delivery re-start to run from the first day of reopening.

 

      3.2 Shipping

Shipping charged on any order (Metropolitan France) are 6,90 € ttc for parcels under 3kg an increase (visible when you order) for packages> 3 kg. From 100 € purchases in our shop, we offer you the shipping standard delivery.

 

For delivery in Metropolitan France and Corsica:

 

vistadeco.com does not charge once postage no matter how many items you purchase and package weight. Only certain products requiring a delivery schedule (via third party suppliers) may include additional shipping charges. In this case, the amount indicated in your order.

 

For delivery in Europe and around the world:

Fees apply you, the costs are detailed in the Delivery section of your purchase page.

(For more information on shipping rates, see our delivery page )

 

      3.3 Failure to Deliver

Be sure to check the package you book the Post, do not hesitate to refuse any damaged package. The consumer is responsible for checking the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, as well as after sales vistadeco.com service within 48 hours with the subject phrase "CLAIM".

 

While our goal is to move towards a service rate of 100%, it may be that a product is no longer available (in case the stock, damaged package, or rupture suppliers), know that in this case, we will notify promptly by email, to offer you a purchase on our site with shipping available or a refund of your item depending on your decision.

 

4. Revocation, Litigation, Warranty & Reviews

      4.1 Right of withdrawal

The consumer has a period of 14 working days from receipt of items to return products do not suit him more. In case of exchange or refund, return the new items in their original packaging, intact, with all accessories, instruction manuals and documentation to the address indicated in the email.

 

In case of exercising the right of withdrawal, vistadeco.com is obliged to reimburse the sums paid by the customer at no charge, except for return shipping costs. Repayment is due within a maximum period of 15 days. (Article L 121-20 and L 121-16 of the French Consumer Code).

 

      4.2 Litigation

This contract is subject to French law. vistadeco.com can not be held liable for damages of any kind, whether tangible or intangible property, which could result from a malfunction or improper use of products sold. It is the same for any changes resulting from product manufacturers.

 

Responsibility vistadeco.com will, in any event, exceed the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in the presentation of products.

 

In case of difficulties in the implementation of this contract, the buyer has the option, before any legal action to seek an amicable solution with the help of a professional association for the industry, an association of consumers or other counsel of his choice.It is recalled that the search for an amicable solution does not interrupt the period of the legal guarantee, nor the duration of the warranty contract.

 

It is recalled that, in general, subject to the discretion of the courts, the provisions of this contract relating to the guarantee contract that requires the buyer to honor its financial commitments to the seller. Claims or disputes will always be received with benevolence, good faith is always presumed in those who took the trouble to explain his situation.

 

In case of dispute, the customer should first contact the company to obtain an amicable solution. Otherwise, the Tribunal de Commerce de Toulouse has exclusive jurisdiction, regardless of the place of delivery and payment method accepted.

In case of return the customer must go through the http://www.coliback.com/ site, to make his return.

 

      4.3 Warranty

Dates indicated consumption must be met by the customer. In all cases vistadeco.com can not be held responsible for non-compliance with regulations and laws in force in the receiving country, the responsibility vistadeco.com is limited to the value of the product in question, its value to date sales, and without recourse to the brand or manufacturer of the product.

 

In any event, the customer benefits from the legal guarantee on eviction and hidden defects. On the condition that the purchaser makes the proof of the hidden defect, the seller must legally repair all the consequences; if the buyer goes to court, it must do so in a "short time" after the discovery of the defect. You can contact the customer service: 7 days 7 by email or by phone if during business hours.

 

      4.4 Evaluations / Client Satisfaction

The satisfaction of our customers is a priority for us, you can contact us by email or phone if you have any concerns.

 

So thank you to contact us by mail subject: COMPLAINT

 

While we provide the utmost care and attention in the sale and preparing your package, it is possible that something does not suit you, thank you favor dialogue in a neutral or negative assessment for problems that can be solved otherwise.

 

We eforçons be good serious traders and listening to our customers.

 

5 Legal Information.

The Intelligence information collected for purposes of distance selling is required, this information is essential for the processing and delivery of orders, preparing invoices and warranty contracts.

 

Lack of information leads to the invalidation of the order. Accordance with the "Informatique et Libertés" law, the customer (Article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of data. vistadeco.com undertakes not to provide free or in exchange of information on its customers to third parties.

 

THE SELLER

 

Vistadeco

37, rue René Antichan

32700 LECTOURE

FRANCE

 

N ° SIREN / SIRET: 509 709 796/00015

Phone: +33.5.62.29.43.65

 

The team VISTADECO.COM